Shipping policy

Free delivery worldwide on every order. No minimum spend, no charges added at checkout.

Delivery times

Orders are dispatched within 1–2 working days of payment clearing.

UK & EU: typically 3–8 days
Rest of world: typically 5–15 days

These are typical times, not guarantees. Customs processing, weather and carrier backlogs can extend them.

If your order is taking longer than expected, email us at flexseasupport@gmail.com. We’ll chase the carrier and keep you updated until it’s resolved. We’d far rather hear from you than have you waiting and wondering.

Tracking

You’ll receive a tracking number by email once your order ships. Tracking sometimes takes a few days to start updating, particularly on international shipments — this is normal and doesn’t mean anything is wrong.

Orders with multiple items

Some items ship from our UK partner and some direct from our suppliers. If your order contains both, items may arrive separately at different times. There is never an extra charge for this.

Customs, duties and taxes

For orders shipped outside the United Kingdom, your local authorities may charge import duties, taxes or handling fees. These aren’t included in our prices and are the recipient’s responsibility. We have no control over these charges and can’t predict them.

If a parcel is refused at customs and returned or destroyed, we’re unable to refund it.

Delivery addresses

Please check your address carefully at checkout. We can amend it before dispatch if you email us quickly. Once an order has shipped we can’t redirect it, and parcels returned to us because of an incorrect address can be reshipped at your cost.

Lost parcels

If your order hasn’t arrived within 10 days of the upper estimate above, email us with your order number. We’ll open an investigation with the carrier and either replace the order or refund you in full.