FAQ
Delivery
How much does delivery cost?
Nothing. Free worldwide delivery on every order, with no minimum spend and no charges added at checkout.
How long will my order take?
Orders are dispatched within 1–2 working days. After that, UK and EU orders typically arrive in 3–8 days, and rest of world in 5–15 days.
These are typical times rather than guarantees — customs, weather and carrier backlogs can extend them.
My order is taking longer than that. What should I do?
Email us at flexseasupport@gmail.com with your order number and we'll chase the carrier for you. We'll keep you updated until it's sorted.
We'd far rather hear from you than have you sitting there wondering. There's no such thing as chasing us too early.
Do you ship outside the UK?
Yes, worldwide, and delivery is free everywhere. Please note that customs duties or import taxes may be charged by your local authorities — these aren't included in our prices and are the recipient's responsibility.
Will I get tracking?
Yes. You'll receive a tracking number by email once your order ships. It sometimes takes a few days to start updating, particularly on international shipments — that's normal and doesn't mean anything is wrong.
Why did my order arrive in separate parcels?
Some items ship from our UK partner and some direct from our suppliers. If your order contains both, they may arrive separately at different times. There's never an extra charge for this.
Returns and refunds
Can I return something if I change my mind?
Yes. You have 14 days from receiving your order to tell us you'd like to cancel, and a further 14 days to send it back. You don't need to give a reason.
For change-of-mind returns you cover the return postage. We recommend a tracked service.
What if it arrives faulty or damaged?
Email us with your order number and a photo or short video showing the problem. We'll sort it out and we cover the return postage. We aim to resolve these the same day.
How do I start a return?
Just email flexseasupport@gmail.com. There's no form to fill in and no hoops to jump through — tell us your order number and what's happened.
How long do refunds take?
We refund within 14 days of receiving the goods back, or within 14 days of you providing proof of postage, whichever comes first. Refunds go to your original payment method.
Is there anything you can't take back?
For hygiene reasons we can't accept personal grooming products, earbud cleaning kits, or footwear worn outdoors once they've been opened or used — unless they're faulty. Your rights on faulty goods are unaffected.
Orders and payment
Can I change or cancel my order?
Email us as soon as you can. We can usually amend an address or cancel before dispatch. Once an order has shipped we can't redirect it.
What payment methods do you accept?
All major cards, plus Apple Pay, Google Pay, PayPal, Shop Pay and Klarna.
Do your prices include VAT?
FlexSea is not VAT registered, so no VAT is charged on our prices.
Products
Will the colour match the photos?
Colours can vary slightly depending on your screen, and packaging may differ from what's shown. If a specific detail matters to your purchase, email us before ordering and we'll confirm it.
Are your massage and wellbeing products medical devices?
No. Products described as massage, comfort or wellbeing items are for relaxation and comfort. They aren't intended to diagnose, treat, cure or prevent any condition. If you have a health condition, are pregnant, or have an implanted medical device, please consult a healthcare professional before use.
Contact
How do I get in touch?
Email flexseasupport@gmail.com. We answer every email within 24 hours.